FAQ

Tuye Glow - Frequently Asked Questions

1. What kind of products does Tuye Glow offer?

Tuye Glow specializes in premium baby products that are safe, gentle, and thoughtfully designed. From baby skincare to feeding essentials and comfort items, we provide everything parents need for their little ones.

2. Are your products safe for newborns?

Yes! All Tuye Glow products are made with baby-safe materials and ingredients. We prioritize gentle, non-toxic, and dermatologist-tested formulations suitable for sensitive newborn skin.

3. How long will my order take to arrive?

Orders are processed within 1–2 business days. Standard delivery takes 3–7 business days depending on your location. You’ll receive a tracking number once your order is shipped.

4. Do you ship internationally?

Currently, we only ship within [South Africa / your country]. However, international shipping options will be available soon!

5. Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, you can contact us within 6 hours of purchase to make changes or cancel. Once processed, we are unable to cancel or modify the order.

6. What is your return policy?

We offer a 7-day return window for unused and unopened items in their original packaging. To start a return, please contact our support team with your order number.

7. What should I do if I receive a damaged or wrong item?

We’re so sorry! Please contact us within 48 hours of receiving your order with a photo of the issue, and we’ll arrange a replacement or refund immediately.

8. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number and link to track your delivery in real-time.

9. Do you offer gift wrapping or baby shower packages?

Yes! We offer beautiful gift wrapping and custom baby shower bundles. You can select this option at checkout or contact us for a custom request.

10. How can I contact Tuye Glow?

You can reach our friendly support team via email at support@tuyeglow.com or fill out the Contact Us form on our website. We respond within 24 hours on business days.