FAQ's

Frequently Asked Questions (FAQs)

About Tuye

💡 1. What is Tuye?

Tuye is a modern tech store offering innovative, high-quality gadgets, smart devices, and accessories designed to simplify and enhance your everyday life.

🚚 2. Where do you ship from?

We ship all orders from our trusted local and international warehouses to ensure fast and reliable delivery wherever you are.

⏱️ 3. How long does shipping take?

Orders are usually processed within 1–2 business days.

  • Local deliveries: 2–5 business days

  • International deliveries: 7–14 business days
    (Delivery times may vary depending on your location.)

💳 4. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and major debit/credit cards.
All payments are processed securely to protect your information.

📦 5. How can I track my order?

You can track your order easily by visiting our Track Your Order page and entering your order number and email address used at checkout.

🔁 6. What is your return policy?

If you’re not satisfied with your purchase, you can request a return or exchange within 14 days of receiving your order.
See our Returns & Refunds page for full details.

🧾 7. Do your products come with a warranty?

Yes! All our products include a standard manufacturer’s warranty covering defects or malfunctions under normal use.

🛠️ 8. What should I do if I receive a faulty or wrong item?

Please contact our support team at support@tuye.com within 48 hours of receiving your order. We’ll assist you quickly with a replacement or refund.

✉️ 9. How can I contact Tuye?

You can reach us via:

🔒 10. Is it safe to shop on Tuye?

Absolutely. Tuye uses SSL encryption and trusted payment gateways to ensure your personal and payment information is 100% secure.